Operational Guide

Turn an enquiry into an admission

Capture walk-ins and calls at reception, nurture them through stages, and convert to enrolled students without losing a lead.

Step-by-Step Flow

  1. Log the enquiry

    Capture name, contact, interest and source in seconds at the desk.

  2. Assign a follow-up

    Set next action and owner so nothing sits unattended.

  3. Move through stages

    Update status as you counsel, tour and share fee plans.

  4. Promote to admission

    One click carries contact details into an application with document checklist.

  5. Enrol on acceptance

    Accepted applications feed class enrolment and fee plan assignment.

Measurable Outcomes

Frequently Asked Questions

Can multiple receptionists work the same pipeline?

Yes — every entry is timestamped and attributed to the staff member.

Do website form leads appear here?

They can be logged manually or connected via your intake process into the same pipeline.