Log calls and couriers
Never lose a callback or parcel — searchable history with assignees so the front desk stays calm.
Step-by-Step Flow
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Log the call or courier
Capture who, what, when and urgency in a short form.
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Assign an owner
Route to the right staff member or department.
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Update status
Mark returned, delivered or closed with a note.
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Search when needed
Find any entry by person, date or keyword.
Measurable Outcomes
- Every call and courier has an owner and status
- Search replaces 'did anyone take a message?'
- Overdue follow-ups are visible
- Handoffs between shifts stay clean
Frequently Asked Questions
Can we attach photos of parcels?
Yes — attach a quick photo so the recipient recognises the delivery.
Do closed items stay searchable?
Yes — history remains for audits and disputes.